Privacy Policy
Your privacy matters to us. Here's how we protect and use your information.
Last updated: 11 February 2026
Our Commitment
We collect only the information necessary to provide you with exceptional service and support your recruitment business journey. Your data is never sold or shared with third parties for marketing purposes.
Information We Collect
- Contact Information: Name, email, phone number, company details
- Assessment Data: Quiz responses and readiness scores
- Resource Downloads: Which guides and tools you access
- Communication Records: Our conversations and meeting notes
- Website Analytics: How you interact with our site (anonymized)
How We Use Your Information
- Provide personalized guidance and support
- Send you relevant resources and insights
- Evaluate partnership and collaboration opportunities
- Improve our services and tools
- Communicate about our programs and offerings
Legal Basis for Processing (GDPR)
Under GDPR, we process your data based on:
- Legitimate Interest: Website analytics and business communications
- Consent: Marketing emails and optional data storage (Chat EQG)
- Contract: Partnership applications and formal business relationships
- Legal Obligation: Financial record keeping and compliance
Data Retention
- Contact inquiries: 2 years from last contact
- Partnership applications: 7 years (financial regulations)
- Marketing consent: Until withdrawn or 3 years of inactivity
- Chat conversations: 30 days (if consent given)
- Website analytics: 26 months (anonymized)
International Transfers
Some data may be processed by service providers outside the UK/EU (including OpenAI for AI chat). We ensure adequate protection through:
- Standard Contractual Clauses
- Adequacy decisions where applicable
- Data Processing Agreements with vendors
Data Security
We use industry-standard security measures to protect your information, including encrypted connections, secure servers, and regular security audits. Your data is stored securely and accessed only by authorized team members.
Your Rights (GDPR)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Export your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: For consent-based processing
- Complaint: File a complaint with the ICO (UK) or your local supervisory authority
To exercise these rights: Email us at privacy@eq-group.co.uk with "GDPR Request" in the subject line.
Contact & Complaints
Supervisory Authority:
If unsatisfied with our response, you can complain to:
ICO (UK): ico.org.uk/make-a-complaint